STR Customer approves additional work (SOP)

When a cleaner attends a job, they may find that additional work is required.  This is communicated to Whizz to inform the customer.  The work will not be completed unless approval has been given by the customer.  In order to approve additional work the customer can submit a web form in STR Support or send an email

When additional work approval is received

If priority = not urgent

1. Create booking from quote in AP using preferred service date & earliest start time

1. Enter alternative date and time options
2. Assign cleaner to booking and copy cleaner email address

2. On ZD ticket

1. Use macro: STR: Approve additional work to SP adding any relevant information collected in the customer ticket
2. Paste cleaner email address to send macro message as a side conversation
3. Use macro: STR: Confirm Job to PM → ticket is solved

If priority = urgent

1. Same steps as above AND use macro: SMS: STR Approve additional work to SP →