Whizz
Whizz Services
Quotes and Booking
FAQs
- What kind of service do you offer?
- I have a 4x2 property but I only want 2 bedrooms and 1 bathroom clean, can I book it as a 2x1 property?
- How does Whizz work?
- Can I book the same cleaner for my next clean?
- Where to book a clean?
- How do we select our cleaners?
- How do I add those rooms/areas (study room, rumpus room, etc.) not indicated on the website?
- Do your cleaners bring their own cleaning products and equipment?
- How do I get paid for jobs I have completed?
- Do I need to supply cleaning products or equiptment?
- I was paid the incorrect amount on my last invoice ?
- What cleaning products do I need for this job?
- I arrived onsite the customer is still moving out of the property ?
- How can I check my upcoming clean?
- How do I know if my booking is confirmed?
- Got special instructions for your Whizz clean?
- Can I recommend a Whizz accredited cleaner to other users?
- How long does a Whizz take?
- I cannot upload pre clean or post clean photos via the App ?
- I am a cleaner wanting to become a Whizz accredited cleaner, where do I apply?
- What are Whizz's hours of operation?
- How do I book a clean?
- I have less than 2 cleaners, what size properties can I service?
- Do I need to be home for my clean?
- I cannot find parking, what do I do ?
- How do I register employees who will be attending jobs with me?
- How do I contact my professional?
- How do I get public liability insurance?
- I forgot my password. How do I reset it?
- How much will it cost?
- FAQ Introduction
- Who do I contact if I have problem?
- Is Whizz a cleaning company?
- What are my payment options?
- How do I contact Support?
- I'm running late, who do I contact?
- The App is not working, I cannot start or finish the job ?
- On demand bookings
- Does Whizz supply the cleaning equipment & products?
- Do you clean in my area?
- Are cash payments possible?
- Removal Terms of Service
- How do I use a discount voucher?
- What happens if I am not happy with my clean?
- Is there a Whizz Professional in my area?
- The customer is requesting I do extra areas to be cleaned that are not noted on the booking
- I arrived onsite and rubbish and personal items remain. ?
- My first Whizz
- Are there any surcharges and extras?
- How many people attend a booking?
- How do I get a Police check & how much does it cost?
- How do I get an ABN?
- Do I get an invoice?
- If I get a refund, where does it go?
- What if I arrive onsite and the property is in poor condition or damaged ?
- What are the terms of service for home and end of lease cleaning services?
- I arrived at the property and no one is answering/ unable to access to the property what do I do?
- Where can I find my past invoices?
Existing Booking
Completed Job
Service Guarantee
Trusted Professionals
Home Cleaning
- Customer request a job (SOP)
- Making a call to a new user in Zendesk
- Merge two users with the same number
- Merge tickets for an existing user
- Match an incoming call to an existing user
- TBC Customer reports completed job issue on EOL (SOP)
- Creating a ticket to send an SMS in Zendesk
- Receive a call in Zendesk
- Customer updates job details (SOP)
- Help using Zendesk Talk
- Updating the number of an existing user
- Sending an SMS on an existing ticket in Zendesk
- Working on a call in progress in Zendesk
- Get set up to take calls in Zendesk (Agent Status)
- B2B Customer approves quote (SOP)
- B2B Customer reschedules (SOP)
- What do do after hanging up a call in Zendesk
- B2C Customer approves quote (SOP)
- B2C Customer reschedules (SOP)
- Making a call to an existing user in Zendesk
- Help with merging tickets in Zendesk
FAQ's for Cleaners
- How do I know what I need to do at the job?
- Do I need any equipment to join?
- Are work times flexible?
- What do I need to become a Whizz Partner?
- Do I need a team to join?
- What home services do you provide?
- Am I locked into a contract?
- Do I need to bid or quote on a job?
- Who is Whizz?
- How do I get jobs?
- Do I need to pay to join Whizz?
- How do I get paid?