B2B Customer reschedules (SOP)

A customer can change the date and time of a job that has been booked up to 24 hours before the scheduled start time.

A reschedule request can be made via phone, email and a web from in Customer Support.

When a customer reschedules:

1. Find booking in AP

1. Update booking date / time
2. Update alternative date / time in special instructions

2. In Zendesk

1. Use macro: B2B Customer Confirmation of reschedule → ticket is solved

It is not necessary to communicate with the cleaner as they receive a notification on the Cleaner App.