Home Cleaning
- Customer request a job (SOP)
- Making a call to a new user in Zendesk
- Merge two users with the same number
- Merge tickets for an existing user
- Match an incoming call to an existing user
- TBC Customer reports completed job issue on EOL (SOP)
- Creating a ticket to send an SMS in Zendesk
- Receive a call in Zendesk
- Customer updates job details (SOP)
- Help using Zendesk Talk
- Updating the number of an existing user
- Sending an SMS on an existing ticket in Zendesk
- Working on a call in progress in Zendesk
- Get set up to take calls in Zendesk (Agent Status)
- B2B Customer approves quote (SOP)
- B2B Customer reschedules (SOP)
- What do do after hanging up a call in Zendesk
- B2C Customer approves quote (SOP)
- B2C Customer reschedules (SOP)
- Making a call to an existing user in Zendesk
- Help with merging tickets in Zendesk